Data Deletion

You can request deletion of your personal StayKeasy account (traveler account or an individual business team member account) at any time. Email support@staykeasy.com from the address associated with your account and ask us to delete it. Once we verify your identity, we delete your personal account information, such as your profile, login credentials, and saved preferences, except where we need to retain limited information for legal, billing, or security reasons (see Section 6).

If you are a team member of a Guest Agent Platform Workspace, leaving the Workspace removes your personal access to that Workspace's conversations, leads, and settings. Your personal account is not deleted, and the Workspace's data is not deleted, since it remains the Workspace Owner's business record. To leave a Workspace or remove a team member, contact the Workspace Owner, or contact us at support@staykeasy.com if you need help.

A Workspace Owner can request closure of an entire Guest Agent Platform Workspace. This deletes or deactivates the Workspace's configuration, connected channels (including WhatsApp and the website widget), and associated business data, subject to the retention needs described in Section 6. To request Workspace closure, email support@staykeasy.com from an account with owner-level access to the Workspace, and include the Workspace or business name. We will confirm the request and the scope of deletion with you before completing it.

If you are a guest who messaged a business through WhatsApp or a website widget and want your conversation data deleted, you can submit a request to us, or directly to the business you contacted. We can act on a request when we can identify the conversation or data in question, for example by the WhatsApp phone number or contact details used, or the specific business/Workspace name.

Because these conversations are also business records used for customer service continuity, deleting your message history may not remove a business's own operational record of having served you, such as a booking or invoice. We will remove identifiable personal data tied to the conversation where we are able to.

To help us act on your request quickly, please include:

• your email address or account identifier;
• the Workspace or business name, if your request relates to a Guest Agent Platform Workspace;
• the WhatsApp phone number or a description of the conversation, if your request relates to a WhatsApp or website-agent conversation; and
• enough information for us to verify that you are the account holder, the Workspace Owner, or the guest the data relates to.

Deleting your personal StayKeasy account does not automatically delete business-owned operational records, such as a Guest Agent Platform Workspace's guest conversations, leads, bookings, or invoices. These records belong to the business and are retained for customer service continuity, accounting, and legal purposes, separate from any individual user's personal account.

Guest Agent Platform conversations are business records that let a business review guest history and provide continuous service. A Workspace Owner can request deletion or closure of their own Workspace's data (Section 3). Guest data deletion requests are handled when we, or the relevant business, can identify the person and data the request relates to (Section 4).

Submit deletion requests by emailing support@staykeasy.com or through our Contact page. After receiving your request, we acknowledge it, verify your identity or authority to make it, process the request according to the scope described on this page, and let you know once it has been completed or if we need more information.