Data Deletion
Last updated: 29 Sep 2026
This page explains account deletion and requests concerning SayCity, StayKeasy, the HUB and business customer records. The Privacy Policy explains the related purposes, retention and rights.
1. Delete Your Personal Account
Use Delete account in the app's account settings, or email support@staykeasy.com from your account address. Deletion affects your shared account across our products. It removes your profile and sign-in, personal Say history, memories, files and tasks, and revokes your connected-app access. Before deleting your account, transfer, archive or delete each active workspace you are the only owner of. Archived workspaces you alone own are deleted with your account. Deletion may take time while active work stops and provider cleanup completes.
2. Workspace and Customer Records
Leaving a workspace removes your access, not the business's records. Owners can delete a workspace in Settings. Archiving a workspace pauses it and keeps its records for 90 days, until an owner restores or deletes it; after 90 days, we delete it. For any other request about workspace data, contact support with the business name and your authority to act.
For Pebble, WhatsApp, website conversations or customer orders, contact the business that served you or ask us to help route your request. Personal account deletion does not automatically erase that business's customer, order or invoice records, or copies held independently by message recipients and connected services.
3. Make a Request
Tell us the account email, relevant business and which data your request concerns. For a conversation, include the channel and approximate date. Do not send passwords, verification codes or unnecessary identity documents. We may ask for proportionate information to verify identity or authority, explain any records that must be retained, and confirm the outcome.